Service Status

We continuously monitor our infrastructure and its related services.

Location Availability Status
Port Melbourne 100% Operational
Ravenhall 100% Operational
Caroline Springs 100% Operational
Burnside 100% Operational
Service Availability Status
Primary Internet Connection (Melbourne) 100% Operational
Secondary Internet Connection (Melbourne) 100% Operational
Primary Internet Exchange (Melbourne) 100% High Latency
Secondary Internet Exchange (Melbourne) 100% Operational

Status updates and incident reports may be delayed up to 30 minutes depending on the technical issue at hand. Please scroll down for past incident reports.

Active Incidents

-- NONE --

Past Incidents

September 09, 2018

Port Melbourne Core Router Rebooted
We noticed our core routers rebooted between 5:00am - 5:10am AEST, customer may have experienced a 5-10mins outage window while our backbone automatically started backup.
ACTIONS TAKEN: Disable netflow services and reported issue with responsable hardware vendors.
STATUS: Waiting on bug fix to be released.

July 14, 2018

Burnside Power Upgrades
Melbourne ISP was able to perfrom power mains upgrade while keeping the Burnside Tower online 100% using barttery backup units and generators.

April 19, 2018

Port Melbourne Router Outage
We're investigating a random reboot issue with one of the core devices that handle 20% of our internet traffic.
ISSUE RESOLVED: Bug fix provided by hardware vendor.

Global Network DNS Resolver
Our internal DNS servers primary-ns and secondary-ns are experiencing IP Address resolution issues.
ISSUE RESOLVED: Conditional forwarders configuration file corrupt.

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